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Practical Service Management Metrics & Continual Service Improvement Tips
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6/24/2010
When: 6/24/2010
5:30 PM
Where: EBay Town Hall
2161 N. 1st St.
San Jose, California  95131
United States
Contact: Jeff Richards
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Topic: Practical Service Management Metrics & Continual Service Improvement Tips

Date: Thursday, June 24, 2010

Time:

5:30 - 6:00-Doors open, Networking and Refreshments

6:00 - 8:00- Presentation and discussion

8:00 - 8:30- Networking

Location: eBay Town Hall 2161 N. 1st St. San Jose, CA 95131

Speaker: Gary Case, Principal Consultant, Pink Elephant

Description: Here’s your chance to learn from one of the co-authors of the ITIL V3 book ’Continual Service Improvement’. He will be sharing pragmatic and usable advice on how to measure improvement of your Service Management initiative.

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