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Today, organizations are very concerned about the skills their IT employees need to help their businesses reach their goals. But with increased use of sourcing strategies non-IT firms and IT providers are reviewing staffing models and asking which skills are the most critical to keep in house, outsource, look for in entry-level and mid-level hires? The IT Workforce Research Team sponsored by SIM is dedicated to answering this question.
The IT Workforce Research Team consists of nine U.S. and Australian researchers who seek to understand current and future needs for IT skills and capabilities in private and public sector organizations. A 2005 study focused on the skills needed by the in-house IT departments of organizations across non-IT industries and a recent study investigated what skills universities should be providing their graduates and how this may change over the coming years.
The Information Technology Workforce: A Comparison of Critical Skills of Clients and Service Providers
In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers and the firms that the providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations' recruiting and retention, for individuals' career development, and for educational programs.
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The Information Technology Workforce: Information Systems Skills Differences Between High-Wage and Low-Wage Regions: Implications for Global Sourcing
Developing Information Systems (IS) skills for a company's workforce has always been challenging, but global sourcing growth has caused the determination of needed IS skills to be more complex. The increased use of outsourcing to an IS service provider and from high-wage regions to low-wage regions has affected what IS skills are required globally and how to distribute the workforce to meet these needs. To understand what skills are needed in locations that seek and those that provide outsourcing, we surveyed IS service provider managers in global locations. Results from 126 reporting units provide empirical evidence that provider units in low-wage regions value technical skills more than those in high-wage regions. Despite the emphasis on commodity skills in low-wage areas, high-and low-wage providers value project management skills. Low-wage regions note global and virtual teamwork more than high-wage regions do. The mix of skills and the variation by region have implications for domestic and offshore sourcing. Service providers can vary their staffing models in global regions which has consequences for recruiting, corporate training, and curriculum.
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The Information Technology Workforce: Trends and Implications 2005-2008
In 2005, a team of researchers sponsored by the Society for Information Management Advocacy program interviewed senior executives in Information Technology (IT) departments about their current and future workforce trends and skill requirements. This paper presents the results of that research: more organizations are increasing their in-house IT staffs than are decreasing them. IT executives say it is critical to own business and project management skills, and they seek these skills in their mid-level hires. The use of offshore workers is increasing, primarily through domestically headquartered providers. Technical skills are more likely to be externally sourced, but they are also sought in entry-level hires.
The study points out the challenge of transforming technically skilled entry-level hires into mid-level IT managers with strong business and project management skills, given current IT recruiting and hiring trends. It also highlights the need for practitioner-academic collaboration to ensure appropriate development of IT professionals throughout their careers.
Why study the IT workforce?
Global IT sourcing, baby-boomer retirements, and low IT enrollments in universities are prompting changes in the IT skills available to and desired by IT departments. The resulting potential for a mismatch of supply and demand is a concern for business executives and academics alike. To address these concerns, the Society for Information Management (SIM) sponsored research on the current and future needs for IT skills in IT departments. A team of over 20 U.S. and European investigators interviewed senior IT executives between May and October 2005. See Appendix A for a brief description of the research methodology. This paper reports five key results from this study. Overall, our results indicate that most IT departments are building up the quality and quantity of their IT workforces, not downsizing them.
IT Workforce Trends: Implications for IS Programs
Findings in an IT workforce study support the emphasis of business content espoused by IS curriculum guidelines. Business domain and project management skills are critical to keep in house while technical skills were cited as the top skills sourced. Paradoxically, technical skills are those cited for entry-level positions. We discuss the issues raised by these findings and recommend several approaches for IS programs to consider. IS programs must offer a functionally integrated curriculum and deliver it in an experiential business context. We provide several examples of innovative pedagogical approaches and industry alliances which demonstrate mechanisms to provide students with a stronger business orientation in applying IT. We recommend a more proactive approach to enrollment including better promotion of IS programs.
Information technology workforce skills: The software and IT services provider perspective
It is now commonplace for an organization to turn to external firms for the provision of IT services and software. As technology advances and the business environment continues to evolve, a key challenge facing IT software and service providers is identifying critical skill sets, both today and in the future. The challenge is compounded as a result of the continuing growth of outsourcing and the increasing demand for technology solutions. This paper explores that challenge through a survey of IT software and service providers. We extend and complement previous studies of non-IT firms by comparing skills sought by non-IT organizations with those of IT services and software providers. Results indicate that, surprisingly, software and services providers place more emphasis on business domain and project management skills than on technical skills. This has implications for the hiring and retention practices of managers, and for academic curriculum and course offerings.
The Requisite Variety of Skills for IT Professionals
IT professionals are beset by ongoing changes in technology and business practices. Some commentators have suggested that, in order to stay competitive, IT professionals should retool themselves to gain competency in specific in-demand technical skills . This paper argues that thriving in such a dynamic environment requires competency in a broad range of skills, including not only technical skills, but non-technical skills as well.
Our research shows that IT departments in non-IT companies1 report that while both technical and non-technical skills are important, the skills most critical to retain in-house and most sought in new mid-level employees are non-technical skills such as project management, business domain knowledge and relationship skills. These skills are critical because they enable IT departments to work effectively with other departments, internal users, and external customers and suppliers. Non-technical skills leverage technical skills to augment the organization's overall effectiveness in designing and delivering solutions to meet an organization’s challenges and opportunities.
These findings depart from previous articles emphasizing technical skills as a basis for valuing IT workers  and other research recommending business-oriented skills only for those managing IT workers, not for IT professionals themselves [2, 3]. Our findings lead us to the realization that in today's environment of continuous and fast-paced change, a mix of skills is essential for IT professionals.
We believe that the Law of Requisite Variety can help explain the need for greater breadth of knowledge and skills among IT professionals . From cybernetics, the Law of Requisite Variety states that adapting to change requires a varied enough solution set to match the complexity of an environment . In this case, IT workers need a broad enough range of knowledge and skills to meet the demands of their increasingly dynamic and complex profession. Based on our research, we offer a framework outlining six skill categories. We believe that all six skill categories are critically important for the career development of IT professionals.
The Information Technology Workforce: IT Provider Trends and Implications 2006-2009
The Information Technology Workforce (ITWF) research project has collected data about IT human resources since 2005. In Phase One the research team examined the skills and capabilities that IT departments, or client organizations as we call them (those buying IT services from service providers), needed to effectively support their organization’s mission.1 In Phase Two, we focused on the skills and capabilities sought by providers. This report summarizes our Phase Two results.
The ITWF team for Phase Two consists of nine academic investigators. Data was gathered via a Web-based survey that was available to provider respondents from late 2006 to mid-2007. The respondents were primarily senior managers from an internationally dispersed group of 126 IT service provider reporting units (a few respondents are from different units of the same parent company). Three quarters of the firms are small to medium enterprises and two-thirds are U.S. based. Our data primarily focuses on changes in staffing, skills considered critical to the providers, and skills desired in entry and mid-level hires. This report concludes with some comparisons of these provider-oriented results with our earlier client results.
Changes in staffing
Critical skills for providers
Why Study the Information Technology Workforce?
Paradigm shifts from rapidly changing technological and business environments dictate that IT professionals adjust their skills and capabilities to effectively support their organization’s mission. Global IT sourcing, the shift from IT services to business process services, pending baby-boomer retirements and declining IT enrollments in U.S. and European universities are prompting fundamental changes in the nature of IT skills and capabilities available to and desired by both vendor and client organizations. The resulting potential for a mismatch of supply and demand is a source of concern for business executives and academics alike.
To address these concerns, the Society for Information Management (SIM) sponsored research to:
Distribution of IT Staffing
At the beginning of the millennium IT staffing levels suffered significantly. The demand for IT workers fueled by Y2K ended, the dot-com bubble burst and a U.S. recession began. In response, organizations began reducing their internal and sourced IT staffing levels; however, recent reports suggest that the pendulum is swinging the other way. This study’s results confirm those reports to some extent, showing that the number of organizations adding IT staff exceeds the number decreasing IT staff. However, this picture of IT demand differs from the beginning of the decade. The source of IT talent and the skills IT employers seek in candidates signifies a structural shift in the IT workforce. Related to the distribution of IT staff in 2005 and 2008 among in-house, independent contractors and third-party providers, research results reveal the following:
IT Skills and Capabilities
In addition to understanding the distribution and sources of IT capabilities, this research explored which skills organizations are seeking from different sources. IT management supplements their in-house staff with sourcing from independent contractors and both domestic and offshore firms. The skills and capabilities identified by respondents as being sourced to independent contractors or third-party providers are technical in nature. The following identifies skills related to sourcers, leaving in house, and critical to retain in house.
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