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Central Florida SIM--November 2010 Meeting
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When: 11/18/2010
7:30 - 9:15 AM
Where: Citrus Club
255 South Orange Ave
Orlando, Florida  32801
United States
Contact: Timmy Rupeiks

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Hear how Hard Rock International has created a suite of guest-facing interactive technologies to increase visitation and satisfaction in their cafes worldwide.  Using touch technology and back-office systems correlation, Hard Rock learns more about customer behavior while adding entertainment value and increasing brand awareness.  From the largest/ highest resolution touch screens in the world, to Microsoft Surface tables, to table-side technology, this award-winning suite of products was conceived here in Central Florida.  

Joe Tenczar is the Senior Director of Technology and CIO for Hard Rock International. He will share the details of these products, what they have learned about their customers, and how eMarketing and social media will play an even larger role in the future of the Interactive suite.    

Joe Tenczar CIO – Hard Rock International  

Joe holds a dual BS in Computer Science and Telecommunications from the University of Florida and a MBA in Marketing from Rollins College in Winter Park, FL.  He sits on the Advisory Board for the Central Florida Society for Information Managers, the Hospitality Technology Editorial Advisory Board, and is a member of the Central Florida chapter of Hospitality Financial and Technology Professionals.  

After many years as a Web technologies programmer and manager for banking and financial software companies, Joe led R&D programmers of the second largest arm of the Marriott Corporation.  A stint as CIO for a national healthcare company taught Joe the importance of enjoying what you do.  He took his hospitality experience with him when he joined Ripley’s as VP of Technology during the construction of their Great Wolf Lodge in Niagara Falls, Canada.  Joe is now the top technology executive for Hard Rock International, which owns/ licenses the following globally: Hard Rock Cafes, Hard Rock Hotels/ Casinos, and Hard Rock Live.  He specializes in not only the overall tactical technology necessities, but a strategic focus on new technology’s place in the industry.

SIM Members are complimentary thanks to our Sponsor, Microsoft

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