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SIM Boston Service Desk Roundtable
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Join Michael Fuson, Senior Solutions Architect for IT Service Management as he discusses Knowledge Management and KCS (Knowledge-Centered Support).Michael is a dynamic IT Professional with over 20 years of experience in the delivery of IT services and has served organizations in all levels of IT. He enjoys the challenge of helping customers identify their business needs, align those needs with best practices/processes, then architecting how they are implemented into their ITSM platform.

When: Tuesday
From 2:00 PM until 5:30 PM
Where: Charles River Associates
200 Clarendon St.
Boston, Massachusetts 
United States
Contact: Jennifer Lynch

Online registration is closed.
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