Dear Boston SIM Colleagues:
All Customer Service and Helpdesk Directors and Managers are invited to attend the next Boston SIM Helpdesk Roundtable session Tuesday, September 15th from 2:00 to 5:30 p.m. The meeting will be hosted at the offices of Aspen Technology, Inc in Bedford, MA followed by a networking dinner at a local restaurant.
The meeting will be in a roundtable format, so be prepared to share your experiences and ideas. Whenever possible, bring sample materials we can all reference and/or use as a discussion point.
The topics for discussion will be Microsoft Licensing/Deployments (O365) and an open white boarding discussion.
During recent meetings, Office 365 has been discussed by many. How did you navigate the licensing options and then follow through with the deployment?
We will discuss items such as:
• Deployment: User CAL and version installed
• Training: File repository and mobile access
· Microsoft Licensing Expert expected to join for just a small part of the meeting
Open Roundtable White Boarding
To get the most benefit for the attendees of our group, we will make live suggestions of topics and try and discuss as many during our time. If we exceed the time, these topics can guide future meetings.
· Bring your top 5 project list (any state, in-progress/future/wish)
Registration and networking will start at 2:00 p.m. and the session will run from 2:30 to 5:00 p.m. We will send a confirmation email to all registrants the day prior to the meeting. Please be sure to email firstname.lastname@example.org (Nan Jurgelewicz) if you can NOT join us for dinner so we may make the appropriate arrangements with the restaurant.
We encourage all attendees to stay for dinner to continue our discussion, network with other help desk professionals, and help us grow our roundtable group. The cost of $60 includes the meeting and dinner.
Important Note: New Registration System: If you have a prepaid sub for 2015, please contact Nan Jurgelewicz, who will help you register.
Please contact us if you have any questions. We also encourage you to invite your colleagues to attend.
Helpdesk Staff Participation: As long as the senior Helpdesk or Customer Service Manager is a SIM member in good standing, their co-workers or staff who may benefit or contribute to the discussion of a scheduled topic are welcome to attend at the regular member rate for the meeting.
New Help Desk/Customer Service Managers are Welcome: prospective members may attend one meeting prior to formally joining SIM.
If you have any questions, contact us for more information.
Cost: $60 (includes the meeting and dinner)
To attend, please register online by Friday, February 6th.
Terry Gillietti, Tom Barry, Larry Lister and Hugh Cauthers
Helpdesk Roundtable Co-Facilitators