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SIM Boston Service Desk Roundtable
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All Customer Service and Helpdesk Directors and Managers are invited to attend the next Boston SIM Helpdesk Roundtable session Wednesday, February 11th from 2:00 to 5:30 p.m. The meeting will be hosted at the offices of Vanasse Hangen Brustlin, Inc in Watertown, MA, followed by a networking dinner at a local restaurant. The topics for discussion will be Endpoint Compliance and Training Approach

2/11/2015
When: 2/11/2015
2:00 PM
Where: Vanasse Hangen Brustlin, Inc.
101 Walnut Street
Watertown, Massachusetts  02471
United States
Presenter: Roundtable Format - group discussion
Contact: Nan Jurgelewicz


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Dear Boston SIM Colleagues:

All Customer Service and Helpdesk Directors and Managers are invited to attend the next Boston SIM Helpdesk Roundtable session Wednesday, February 11th from 2:00 to 5:30 p.m. The meeting will be hosted at the offices of Vanasse Hangen Brustlin, Inc in Watertown, MA, followed by a networking dinner at a local restaurant.

The meeting will be in a roundtable format, so be prepared to share your experiences and ideas. Whenever possible, bring sample materials we can all reference and/or use as a discussion point.

The topics for discussion will be Endpoint Compliance and Training Approach

Endpoint Compliance - Anil Kapoor

How do you know your desktop are protected from viruses, malware and exploits?

We will discuss items such as:

· What products are used to protect the PC’s?

· Encryption of laptops and desktops

· Firewalls

· Regulatory and Compliance- is your approach of securing endpoints affected by the privacy and regulatory rules such as Hipaa, PCI and PII?

Training Approach

Training of the IT department is often a difficult undertaking. We all know training is needed, but there never seems to be the time to get this done. In this session we will discuss:

· What certifications do you and your staff have?

· What technical training gives you the most value add?

· On premise vs on line training

· ITIL and other professional training

· How to get your staff trained

Registration and networking will start at 2:00 p.m. and the session will run from 2:30 to 5:30 p.m. We will send a confirmation email to all registrants the day prior to the meeting. Please be sure to emailnjurgelewicz@bostonsim.org (Nan Jurgelewicz) if you can NOT join us for dinner so we may make the appropriate arrangements with the restaurant.

We encourage all attendees to stay for dinner to continue our discussion, network with other help desk professionals, and help us grow our roundtable group. The cost of $60 includes the meeting and dinner.

Important Note: New Registration System: If you have a prepaid sub for 2014, please contact Nan Jurgelewicz, who will help you register. If you would prefer to pay by check rather than online via credit card, please register online and mail your check (made payable to "Boston SIM") payment for $60 to Boston SIM, P.O. Box 998, Upton, MA 01568 for receipt by Friday, October 3rd.

Please contact us if you have any questions. We also encourage you to invite your colleagues to attend.

Helpdesk Staff Participation: As long as the senior Helpdesk or Customer Service Manager is a SIM member in good standing, their co-workers or staff who may benefit or contribute to the discussion of a scheduled topic are welcome to attend at the regular member rate for the meeting.

New Help Desk/Customer Service Managers are Welcome: prospective members may attendone meeting prior to formally joining SIM.

If you have any questions, contact us for more information.

Registration Details:

Cost: $60 (includes the meeting and dinner)

To attend, please register online by Friday, February 6th

Please click here to register.

Terry Gillietti and Tom Barry

Helpdesk Roundtable Co-Facilitators

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