Tuesday, September 28th, 2010 at Great Oaks Country Club, Rocherster, MI
Moving from "Order Taker" to "Offer Maker"
As Information Managers who work diligently to produce value for our organizations, we are sometimes faced with what seems like unending requests to fulfill. We slip into reactive mode and struggle to break out and demonstrate the higher value we know we could be delivering. Even if we don’t describe our day-to-day life as an "order taker”, there are often elements of our role that feel that way.
And even if we are able to keep tabs on all the requests made of us and find ways to increase our value, we may have key employees in our organization who are caught in the "order taker” grind. We say that we want self-starters and leaders, but how can we produce them when people feel overwhelmed or undervalued? How do we help coach and build our teams to become more valuable, so that our organizations operate more effectively and are seen as increasingly valuable to the enterprise?
Offers are one action that characterizes the self-starter and the leader – to make an offer is to make promises of help, often before requests come out and often for areas of concern that are outside our "job descriptions”. The moods and distinctions for making offers are not obvious, but teachable, so whether you are looking to increase the value of your own offers or build up your team, you should find this evening session practical and helpful for beginning the move from order taker to "offer maker”.
The evening session includes drinks, dinner, and a presentation by Ken Faw, member of the SIM Detroit Program Committee.
5:30 p.m. - Cocktails/Networking
6:00 p.m. - Dinner
6:30 p.m. - Presentation and discussion
The recommended attire for the evening is business casual. Denim is not permitted at Great Oaks CC.