Years of Membership: 2005-2008

Contact:

Tom Manter
Director, Global Marketing Services
(215) 986-2260
Thomas.Manter@unisys.com

White Papers:

• Unisys Perspectives - Excelling at End-User Support: Balancing Standardization and Flexibility
• Anywhere. Anything. Anyone. Any Time: Identifying Opportunities for Top-Line Revenue Growth, Competitive Advantage, and Bottom-Line Cost Savings
• Command Performance: The Disruptive Shift From Standardized IT for End Users To Best-Fit Service for Individual Performers
• Creating the Satisfied Customer: Why Meeting End-User Service Level Agreements Is Not Enough
• Excelling at End-User Support: Balancing Standardization and Flexibility
• IAM Survey Results
• Identity and Access Management Strategy
• Knowledge Management and Analytics: The Critical But Untapped Capability in End-User Services
• Let My Technology Fix Your Technology: The New World of Remote Support
• Rebooting Governance of End-User Support
• Rebooting IT Support: How Large Organizations are Restructuring End-User Services to Meet Insatiable End-Users, Proliferating Devices, and Soaring Complexity
• Service Desk 2010: The Coming Revolution in End-User Support
• Smarter Sourcing: Beyond SLAs- Rethinking the Metrics of Outsourcing and Realizing True Business Value
• Smarter Sourcing: Command Performance- The Disruptive Shift from Standardized IT for End Users to Best Fit IT Service for Individual Performers
• Smarter Sourcing: Measuring and Communicating the Success of Sourcing Relationships
• Smarter Sourcing: Myths of Outsourcing- Unlearn the Misconceptions, Uncover Opportunity, Unleash Performance
• Smarter Sourcing: Outsourcing Goals- Expanding to Include Strategic Benefits
• Smarter Sourcing: The Tenets of Worldclass End-User Services- Best Practices to Effectively Support a Diverse User Base
• The Changing Requirements for Technical Support Professionals: New Roles and Skills for End-User Services
• The Ever-Changing Customer: A More Demanding World Requires More Demanding Services
• Thought Leadership Executive Perspective
• Transforming IT Support into a Customer-Centric Organization

Additional Involvement:

• SIMposium 2006 sponsor
• SIMposium 2005 sponsor
• Unisys is willing to provide speakers and multiple program offerings. Click here for a list of abstracts and more information

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