ITIL ITSM implementation discussion
Conference Call Dec 6th, 2006

Fee: Members: FREE       Non-members: N/A

Speaker: Sheila Bridge, Director, Lucent IT – ITSM project leader

Description: an interactive conference call discussion, sharing learnings of a high-speed ITIL/ITSM implementation (10 major ITIL processes completed in parallel over an 11 month period).

Reference material:
Members only: white paper - Implementing ITSM at Lucent Technologies